Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

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Things I've Built

Photos

Fine art photography
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Writings

vote for bob

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mac screen capture

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47 hats a microisv consulting service launches

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need a website or web based application

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another one bites the dust

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why do you use third party payment processors

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iphone and a tip for important meetings

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friends and family

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helpspot api video

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flash video player that doesnt compress video to dust

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blogs still the best advertising

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a cool day

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mike rohde on the microisv show

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a few unannounced features of helpspot version 2

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advice for patrick

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now in chinese

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helpspot version 2 preview

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batch processing video

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helpspot pricing considerations

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php vs rails again

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initial helpspot impressions

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useful app

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helpspot review by alex king

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promoting your software series

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good idea for an app

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product praise klipsch promedia 21 thx

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helpspot hosting goes to a new level

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ellislab interview

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no market too small

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helpspot hosting now available

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