Here's a short video of a much requested feature in HelpSpot version 2. The ability to batch process requests. So you can now reply to multiple requests at once and/or update categories and custom fields. This is especially useful for companies who may have to deal with lots of simultaneous issues around the same event. So server X goes down and every customer on server X sends in an email. You can now respond to all those requests, categorize them and assign them in one action.

The video shows the actual batching action. Please ignore the beginning of the video which is me refreshing the page to make it batch again so I can capture it. Also the image quality is poor, not sure why. This is the first time I've used YouTube and it seems to have really hacked up the quality.