Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

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Things I've Built

Photos

Fine art photography
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Writings

heck with bug trackers

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helpspot case studies

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case studies

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feature arrogance

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rohde design process

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10 marketing questions

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the subway test

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helpspot in the wild urban rivals

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features vs ideology

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its alive

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welcome

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why there isnt more multilingual support

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bens big idea

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the software equation

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reverted to a simple design

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helpspot customer map

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valianthost acquired

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trials by time of day

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nice post on the death of an isv

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hosted trials come highly recommended

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contact break down for helpspot

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tiny sneak peak at helpspot v2

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userscapecom v2 complete

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free bingo cards

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dont be cheap dont be cheap dont be cheap

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any openings in your fantasy baseball league

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What They Never Told You About Handling B2B Transactions

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bitrock installer video

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an example of bad customer service

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10 ways to convert customer service into sales

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