Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

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Things I've Built

Photos

Fine art photography
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Writings

more on google

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feedback from other developers is mostly worthless

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google is genius and everyone else is stupid

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request push api sample 2 highrise

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new testimonial attitude custom painting

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request push api example 1 fogbugz

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reducing customer service phone calls

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helpspot version 2 released

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helpspot version 2 now available

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testuff feedback

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interesting link to helpspot

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checking out twitter

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stop unwanted paper catalogs

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startup hubs

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php to rails and back again

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antair update

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helpspot in the wild lexblog

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HelpSpot api filter portal

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another potentially interesting blog

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did nick sell out

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potentially interesting blog

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microisv or startup

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nyc subway fact

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new house

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37sigs highlights helpspot design feature

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techcrunch

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software awards scam

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future of web design

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feature update on open source help desk list

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10 steps to improving your email customer service

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