We're pleased to announce the release of HelpSpot version 2. This version is packed with features and enhancements that will enable your team, and your support operation, to be more productive and proactive while still maintaining a customer-focus. Major features include:

• Full HTML email support
• Batch response/request editing
• 6 new Custom Field types
• Improved integration of Custom Fields and Categories
• Robust web-services API
• Expanded Live Lookup
• Merge Request capability
• 5 new reports--including 3 new portal reports

For more detailed information on these, and other features, visit the What's New page on our site.