Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

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Things I've Built

Photos

Fine art photography
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Writings

popular help desks

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im loving code igniter

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betrayed by bos forums

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reporting for fogbugz

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finally a decent new isv website

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valianthost two thumbs up way up

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37heads

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site launch announcement

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nice emails

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choosing a name

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sometimes its the simply features

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HelpSpot 1.2.0 is out

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new feature rules

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what happened to bingo

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6 month sales update

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rule the world

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isvs stop being cheapskates

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if 37signals and fogbugz had a baby

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yes i paid this man 1000

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maintenance pricing model is win win

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live page rank

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ads are so layout sensitive

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helpspot bayesian filter accuracy

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bob and gocrm

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helpspot from the customer perspective

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beat open source competitors by raising your price

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back up your blog

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fogbugz vs helpspot as a help desk

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free editions

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indirectly in 37sigs getting real

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