Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

Listen now →

Things I've Built

Photos

Fine art photography
View gallery →

Writings

larkware contest free helpspot license

Read more →

should you sell your isv

Read more →

tyler

Read more →

a new product for userscape

Read more →

helpspot review

Read more →

helpspot as a new feature for your product

Read more →

nextny follow up

Read more →

nice markets for the potential isv

Read more →

ok one more thing

Read more →

i love spam

Read more →

more on google spreadsheets

Read more →

google spreadsheets i still dont get it

Read more →

bbc launches in the us

Read more →

bubble burst

Read more →

form spam

Read more →

sales by country

Read more →

nextny startup 101

Read more →

turbogears dvd

Read more →

specs and happy clients

Read more →

the wedding space

Read more →

an old domain a great idea

Read more →

congrats to librarything

Read more →

corporate identity design services

Read more →

backupmyblog gets crunched

Read more →

nukes in your trunk

Read more →

big ideas

Read more →

your customers must come before everything else

Read more →

tips for keeping your help desk running during an absence

Read more →

helpspot in the wild atrixware

Read more →

gone living

Read more →