tips for keeping your help desk running during an absence
Cyndy with a really nice set of procedures for making sure things don't fall apart while you're gone:
" I don't know what your network "looks like"; mine is a law firm network (about 18 attorneys and 35 staff). I take the position that, barring something really unusual, the office should be able to function without my babysitting for a couple of weeks (what if I were hit by a bus!?), and that it's part of my job to make sure that works."
http://www.helpdesktalk.com/index.php?pg=forums.posts&id=6&pc=4