Doug dropped me a nice note today about HelpSpot. His site, BackupMyBlog, got featured on TechCrunch which sent him a huge amount of traffic and new clients. Of course with new clients comes new questions and he wanted to let me know that the RSS features of HelpSpot helped him make short work of the new requests. I love getting those kinds of emails, makes it all worthwhile.

On a side note, Doug is here on the east coast with me and we're thinking of building an Ark if anyone else wants in. As I noted to him I can't swim so I truly need one :-)