Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

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Things I've Built

Photos

Fine art photography
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Writings

more etech

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etech sorrow

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etech

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your software sucks because its ugly

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authorizenet php component

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you can never look back

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helpspot in the wild purple stork

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forta vs the spammer

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the making of mint

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software as a service

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pro php

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php is junk meme

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ajax in your app

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transparency at work

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russ doesnt get myspace

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seth on consumers

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excellent rails rant

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scary rebuilding project

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leaving features out again

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why your knowledge base doesnt work

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time to clean house on my feeds

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mysql fulltext math

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mint piracy encrypting your code

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ipaperback

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bitwise operator encryption

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running an effective software beta

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isv code library

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helpspot in the wild trancreative

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conversational index

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php vs rails

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