Ian Landsman

Founder & Dev. HelpSpot / Larajobs

Chris Shiflett (PHP security guru guy) with a good analysis of PHP vs Rails.

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

37sigs points points to an article where a fellow makes the statement: "What if Adobe said: New Photoshop CS3 with 80% less features?!…In Photoshop I use 10% of the features, easily, maybe less."

The problem of course is that Adobe isn't in the business of making custom software for this fellow. He may only use 10% but perhaps I use a different 10%. If you cut 80% of the features from Photoshop you have Fireworks. I love Fireworks and use it all the time, but some people need more. Those people use Photoshop.

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

A really nice post by J covering many microISV exploits over the past year and how they've affected him.

"You can tell your non-geek friends or SO if you have one, but you’ll have a hard time just explaining what you’re talking about"

  • I feel this one for sure. I can almost never explain help desk software to my non-geek friends. I've started just saying customer service software and just leaving it at that.

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

I've been thinking about starting a community ad network for small ISV's.

I started some initial discussion on this thread:
http://discuss.joelonsoftware.com/default.asp?biz.5.302077.20

Followed by specific details here:
http://discuss.joelonsoftware.com/default.asp?biz.5.302369.0

Love to hear your thoughts.

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

Christopher Hawkins, "I sat down with a copy of the Yellow Pages and hand-wrote - yes, hand-wrote, the same way your grandmomma hand-wrote letters to your grandpappy way back when he was serving in the Big Red One - a series of personal letters to the principal of every business in town that appeared to be even remotely technology-related."

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

Sending out an email about your new version to all your customers and trial users at 3pm is NOT a good idea. Apparently everyone is just sitting there with nothing to do waiting to click the download links in your email! Hopefully everyone will get it soon and it will clear out. I'll be doing this late at night from now on, so there's at least some variance in the download time.

I probably need to tweak Apache, because the server should be up to it. It's dual proc with 2gb of ram. Oh well, perhaps I don't have enough child processes enabled.

Update: hmm. My host was down also so I guess I gave myself too much credit as it appears to have been a larger issue. Seems better now.

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

Jensen Harris does a great job again of showing a simply, nifty feature of the Office 12. More great reasons why Microsoft isn't going anywhere, as we discussed last month. It's certainly going to take more than Writely to do it in any event (not that Writely isn't cool). Beyond just Office, MS had a big day yesterday with rising profits announced. Note the reference to server products. Wasn't that war already lost?

"Microsoft Corp. climbed $1.29 to $27.79 after seeing its quarterly profits grow 5 percent for the quarter. The software company said new server products helped boost sales, and with a new Windows operating system coming later this year, Microsoft increased its full-year earnings outlook."

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

Another nifty feature of HelpSpot 1.1 is the integrated ajax spellchecker. It's pretty cool stuff. Personally, I use the one Safari has built in or Spellbound in Firefox, but not everyone has that option. Without further ado, exciting ajax spellchecking video!

[![][2]][2]

[]: http://www.ianlandsman.comajaxspelling.mov

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

I've been wanting to formalize my posts that are about customized HelpSpot portals, so this will be the first of hopefully many HelpSpot in the Wild posts.

This first formal post has a fantastic example of how customizable HelpSpots portal is. The great guys over at TextDrive (Web 2.0 hosting company, Ruby on Rails, merged with Joyent, etc) have just went live with their HelpSpot installation (help.textdrive.com). I have to say they've pushed HelpSpots portal even farther than I thought it could go! Here's a few screenshots, but there's alot more than just the look, which I'll talk about below.

*[This image was lost to time in my blog transition]*

*[This image was lost to time in my blog transition]*

*[This image was lost to time in my blog transition]*

While the above is very impressive, what's really impressed me is how they've leveraged the HelpSpot forums into a tool for real time issue tracking with their customers. In the bottom of the right nav there's three links for "current issues", "ongoing issues", and "software updates". What they've done is modify the portal forum templates so that the forums are essentially read only. Hence, their server team can post updates on outages, server down time and other customer issues which their customers can access in one convenient location. Also, since each forum comes with an RSS feed, they can offer their customers an RSS feed to keep track of downtime and other issues which may affect their servers right from their RSS readers. Brilliant guys!!!

BTW TextDrive guys, starting next week with the release of version 1.1 you'll be able to use the mobile interface to the forums to post updates directly from the server floor without even having to go back to a computer to post.

Here you can see the list of current issues (forum topics):
*[This image was lost to time in my blog transition]*

Clicking on an issue brings up the details (topic posts):
*[This image was lost to time in my blog transition]*

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.

I think I may have been doing some other ISV's a disservice over the past year. I've preached a lot about having to have a blog and how much blogging has done for my business. Unfortunately, I've left off a big piece of the advice and it's getting some of you into trouble (not that you're only listening to me, but I should have been giving proper advice all along).

See the thing is having a blog isn't enough. Having readers isn't enough. You have to cultivate your readers and a large part of that is responding to their comments. Over the past few months I've begun to notice a trend. I'm leaving comments on blogs and never getting a response from the blog owner. I'm not talking about blogs with tons of readers and 40 comments on every post. I'm talking about blogs that have just started and blogs where most posts have 0 comments.

I check back and check back, but nothing. That of course is discouraging and makes me less likely to read, comment or link over. If you don't have time to respond to a comment when you have only a few comments a week then you're not doing it right. You need to rethink if you want a blog. If you don't cultivate your audience, if you don't participate with them then I think it's unlikely your blog will be successful at driving your other goal.

So if you're going to do it then do it right otherwise you're just wasting time which could be devoted to other matters.

Get future posts via email

Stay updated with our latest content.

We won't send you spam. Unsubscribe at any time.