Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

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Things I've Built

Photos

Fine art photography
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Writings

on the web but off the record

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blogging networks

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adam curry launches podshowcom

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reply to a reply on why rss

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how to start a startup

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customer service hey its still important

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work work work

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encapsulate

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gyro chicken and pita please

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off to search engine strategies nyc

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osx 1038 turned my mac into an airplane

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ala follow up

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the old world

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stealing your design

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cheese and pants

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designer redesign

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jason kottke goes microisv with himself

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ms office should come with free hosting

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more proof that blogs equal good business

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starting a micro isv in the beginning there was nothing

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xmlhttprequest

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functional specs to do or not to do

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helpspot mailing list

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update to alans bad help desk experience

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transparency

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jeeves purchases bloglines a different take

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a bad help desk experience gets blogged about

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Creating a Business Logo

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you dont trade sammy sosa for jerry harriston jr

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microsoft opens office formats

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