Articles marked historical record the period of starting HelpSpot in 2005 through 2019. In 2020 I decided to give the blog a fresh start, but have left these here for posterity.

April 30, 2008

talking to the owner

There's something really great when you can talk directly to the owner of a business. It's a feeling you don't get a lot in the virtual world I mostly deal in unfortunately. What's got me thinking...

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April 22, 2008

refreshing post

Dennis Forbes with (as usual) a refreshing post. http://www.yafla.com/dforbes/Be_Bad_Or_The_Startup_Lottery_Ticket/. If you're thinking of starting a business I can't...

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April 4, 2008

new computer setup

As usual I haven't posted in a while. Since it's Friday I'm not in the mood for anything too heavy so I thought I'd post about my new computer setup. So far it's been amazingly productive for me....

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March 19, 2008

helpspot 240 beta

Development on HelpSpot 2.4.0 is finally starting to wrap up. This release contains more than I originally intended, but I think there's a lot of important improvements especially as I plan on...

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March 13, 2008

expression engine 20 preview

The guys at EllisLab have released a preview of EE 2.0. It's fantastic, I love it. The UI is really nicely done. I especially like how it's catered to their market so well. You can tell it's going to...

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March 12, 2008

ebook on generating web traffic

Stephane yesterday released an interesting book on generating traffic to your site. It's remarkably in depth. I've only read some of it so far, but what I'm most impressed with is the breadth of the...

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March 11, 2008

competitive advantage

Great post by Rick about competitive advantage among other things. I agree with this 100%. I've found that fast and great service are the easiest (in a certain sense) way to outperform your...

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February 22, 2008

winter

It's snowing like crazy here today. Doesn't this look like my wife and son are walking into a photo from the 1850's That's an old rail bridge that runs next to our house. It's pretty...

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February 18, 2008

sites that sell

Bob Walsh has released his eBook MicroISV Sites that Sell! - Creating and Marketing your Unique Selling Proposition. HelpSpot is one of the apps featured in it. For $19 it's worth checking out if...

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February 15, 2008

how to make screencasts

This is probably the most useful thing I've read on a blog in the past year. http://www.37signals.com/svn/posts/775-ask-37signals-how-do-you-make-screencast-videos The most important part is one...

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February 15, 2008

sunrise

My wife shook me up this morning to see the really vivid colors in the sunrise. By the time I grabbed the camera I had missed it a bit, but the picture is still very nice.

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February 13, 2008

barcampnyc3

BarCamp is just around the corner (March 15/16). I'll be there! If you've never been I definitely suggest going, it's a great time and you can't beat the price. I'll be there both days. It's in...

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February 7, 2008

nice helpspot review

The great guys over at Freshview did a nice write-up on HelpSpot. Thanks Guys! They were actually one of our first customers and many of the best features HelpSpot has today are a direct result of...

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February 5, 2008

helpspot end user manual soft launch

I'm happy, proud, and relieved to announce the availability of the HelpSpot End Users Manual. The manual covers the features end users use on a daily basis (so everything except the Admin and...

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January 30, 2008

blues brothers on the big screen

Last week my sister scored tickets to Blues Brothers on the big screen. I never got to see it in a movie theater so it was a real treat. Pictures taken with the bogus iPhone camera so they're not...

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January 20, 2008

designers take note

Very interesting comments on the Washington Post redesign by Edward Tufte: http://www.edwardtufte.com/bboard/q-and-a-fetch-msg?msg_id=0002nk

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January 16, 2008

a few interesting posts

My father's had a few interesting posts on his blog lately. Worth checking out for a little change of pace from my normal dribble. Battle For The Streets - Wheelies Versus Walkies Outtakes From...

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January 10, 2008

kenrockwellcom

I linked to this site indirectly the other day, but it really deserves it's own link. If you're in the market for a digital camera and specifically a DSLR from Nikon or Canon then this site is simply...

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January 10, 2008

more coverage of newsgator

A few interesting articles: http://www.rogueamoeba.com/utm/posts/Article/NNWFree-2008-01-09-19-00 (thanks to Mike for the link). http://www.thinkmac.co.uk/blog/2008/01/scorched-earth.html (nice...

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January 9, 2008

yikes

I don't know about this (more from the owner). I think I'd rather keep paying for NetNewsWire than have to go through opting out of all their undercover "attention" gathering. Not so much for myself,...

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