Hey, I'm Ian Landsman

I live in Poughkeepsie, NY with my wonderful wife and three amazing kids.

I've been building software products for nearly 20 years. My company UserScape makes HelpSpot, customer service software that thousands of companies actually enjoy using.

When I'm not working, you'll find me writing software (especially these days with Claude), podcasting, shooting photography, or playing poker.

Mostly Technical

Mostly Technical Podcast

Weekly podcast with Aaron Francis

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Things I've Built

Photos

Fine art photography
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Writings

database app tip

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weblog footnotes

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how blogging really pays off

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why gnome cant make it to your desktop

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feedburner responds

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feedburner go bye bye

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murphy strikes back

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why theres still money in web 10

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rails is pretty sick

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is ruby ready for downloadable apps

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cfopenbb

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great customer service gets my business again

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professional decorum

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bye bye firefox

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helpspot preview 2 the workspace

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mime type icon set

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podfather cheating

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just more bad flash

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geek level maximum

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come on adam

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eurasian eagle owl photo

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fab ui

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yahoo maps api released

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ms may license xbox software

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help desk ticket system

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great comments

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tip how to get more readers

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sometimes i read while i code

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damn i love this feature

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rss gets more complicated

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