should the IT guys run your website?: "My concern isn't that they're losing some ticket sales, it's that they don't appear to know or care. That no one is benchmarking and simplifying and reality checking a site that accounts for a huge chunk of their revenue."

                    <p>
                      (Via <a href="http://sethgodin.typepad.com/seths_blog/">Seth's Blog</a>.)
                    </p>