prospective isvs check this out
If you're a prospective ISV you should be checking out the IBM research projects. There's tons of great stuff in there and most have papers and other documentation on project details. Much of it is very useful stuff for ISV's like information management, email, and other down to earth topics that could spark an idea for a product.
I even found some excellent research which backed up some ideas I had for a future feature of HelpSpot.