Move to data-driven decision making with my new NPS survey software.

All my readers receive 10% off for life with code: ian

helpdesk stories virgin trains

October 25, 2004

Another good example why I don't believe in overly automated helpdesks and am not a big fan of Knowledge bases either. Why can't they just have an email address or a very simple webform?

Anyway, Kevin tries to do the right thing by letting Virgin know their SSL certificate is out of date, but has to jump through 10 hoops to do it. Businesses tend to forget that their helpdesk is their front door. It's often an initial point of contact with existing or potential customers. Does your helpdesk leave a good impression with your customers or are your customers leaving to write blog postings like his?

→ Share your thoughts with me on Twitter
Stay In The Loop

I won't bother you with short posts or off topic musings. You'll also receive my ebook on enterprise sales for bootstrappers for free.