firing your customers
Christopher Hawkins is back after a long hiatus with an excellent article on when you should fire your clients. I've had to do this once in the past. It's not fun. I was also working successfully with another part of the same organization so it's was a bit tricky, but it all worked out. Luckily the people I had to fire were known to be crazy by everyone else so I was able to keep the other relationships going strong.