"I think part of the reason i'm such a strong believer in customer support is that my first job ever was at Sears. There you are taught that the customer is ALWAYS right. If the customer tells you he/she saw a $40 pair of jeans under a $19.99 sign, they are right. If a customer brings back a pair of obviously worn clothes for a return, they are right. If a customer wants you to check the stockroom even though there is nothing back there, they are right. "

Phil's Development Journal

I think the same thing Phil. My first "real job" was at Office Depot where they have a similar policy. I think retail is a great training ground for future entrepreneurs because they almost always teach customer service skills.