apple iphone interface for helpspot
A special UI for the Apple iPhone is now available for HelpSpot. You can check out the details and screenshots here:
http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=171
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I created this new UI primarily to scratch my own itch. I love the iPhone and while HelpSpot's main UI works on mobile Safari and the mobile HelpSpot interface also works I really wanted a true iPhone experience. I also wanted to avoid the complexity of the full HelpSpot UI when normally while replying on an iPhone I really only need to do a public update to a customer or perhaps reassign a request.
The new UI isn't part of the basic HelpSpot installation, it's an add on that needs to be installed separately (by installation I basically mean uploading a few files). It uses the HelpSpot web service API to communicate with HelpSpot.
There's a few reasons for this. First, I'm not sure there's a big business need for an iPhone specific UI for all HelpSpot customers. Second, I've been wanting to do a more in depth example use of the new web services API. Creating this UI with the HelpSpot web service API allowed me to kill two birds with one stone.
This UI isn't perfect. The code isn't perfect, it was done in my limited spare time, but I do think it's a useful example and a powerful tool for iPhone addicts like myself.
I'm looking forward to getting feedback from HelpSpot users on this. So if you're a HelpSpot user and have an iPhone please give it a go and let me know how you like it.