in Historical

the other reason your company needs web based help desk software

Because it’s great for your search engine optimization efforts. The things you talk about in your manuals and your forums are the same words potential customers are searching the internet for. By having a web based help desk solution you’re increasing your chances they’ll find you all while providing better support to your existing customer base.

I’m already seeing interesting traffic come in from Google on the HelpSpot helpdesk.