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why your knowledge base doesnt work

February 13, 2006

I just put up a new "In Depth" article on the UserScape site about why traditional knowledge base software doesn't work well for your customers and why HelpSpots knowledge books are the way to go. I thought it might be of interest to some.

knowledge base software article

It's also an example of using content to drive sales, which has been under discussion over on the JOS forums.

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