Move to data-driven decision making with my new NPS survey software.

All my readers receive 10% off for life with code: ian

the benefits of a single point of contact

September 2, 2006

For early success, the service desk is where ITIL can really shine. In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice.

→ Share your thoughts with me on Twitter
Stay In The Loop

I won't bother you with short posts or off topic musings. You'll also receive my ebook on enterprise sales for bootstrappers for free.