Move to data-driven decision making with my new NPS survey software.

All my readers receive 10% off for life with code: ian

six steps to improved service quality

September 2, 2006

http://www.itsmwatch.com/itil/article.php/3629661

The No.1 reason for IT Infrastructure Library (ITIL) adoption according to a recent Evergreen Systems report is to improve service quality. Reports by various industry analysts claim that about 80% of service desk calls result from change-related failures self-inflicted by IT.

→ Share your thoughts with me on Twitter
Stay In The Loop

I won't bother you with short posts or off topic musings. You'll also receive my ebook on enterprise sales for bootstrappers for free.