Audiovox “In other words, everyone who has a job anywhere, start keeping tabs on all the work you’ve done for your employer. When you quit, you should be able to sell back all the work you already did (which you may have thought you already got paid for), and it may be worth even more… Read More


Open Source Help Desk Software Jim posts to a few of the options available in the open source helpdesk space. Interesting. I’d like to find some more statistics or research on what types of helpdesk’s use open source vs vendor helpdesk solutions and why. Just the standard “it’s free” type reasoning or do they intend… Read More


Winer and Podcasting Dave Winer has a big rant this evening about how he should be given credit for creating Podcasting. I’m a huge Winer fan and have been reading him for several years, but I believe he’s just wrong in this case. He should indeed be given credit for RSS on which this is… Read More


It’s a Queue In response to Jeremy’s post mine is always a queue. I would also like to add that I have noticed that most people who use email in queue mode also view mail in the preview window, while those who treat it as a stack tend to click on the mail and view… Read More


FILE and LINE FILE and LINE are your friends. Not sure why this is but when I first started with PHP I never made much use of these constants, how wrong I was! These babies have saved me hours of painful work since I began adding them to my error handling. They are great for… Read More


Hotel Broadband Connections Stink They just do. It’s never just as easy as plug and go. I’ve had alot of trouble with lodgenet at various Starwood hotels. I was heartened to see Geek News Central let their dollars do the talking. Someone should start a directory of the best internet hotel connections in each city.… Read More


HelpDesk Stories: Virgin Trains Another good example why I don’t believe in overly automated helpdesks and am not a big fan of Knowledge bases either. Why can’t they just have an email address or a very simple webform? Anyway, Kevin tries to do the right thing by letting Virgin know their SSL certificate is out… Read More


Safe is Risky If your not reading Seth Godin and your a small ISV you need to be. He’s got the best marketing idea’s going, most if not all of which are easily done with the small budget most of us have. I plan on using alot of his ideas as the launch of HelpSpot… Read More


Data Normalization “I?m always amazed at the number of people doing database work who don?t know anything about data normalization.” – Joseph Scott. Nice little page about DB normilization via Joseph Scott. —–… Read More


High Performance MySQL HP MySQL got slashdotted today, I’ve had the book since it came out. It’s already been a real life saver several times. I especially like that it’s compact. All the information you need is right in there yet they managed to keep it from being a cinder block. In fact it’s been… Read More