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help desk software podcast

November 16, 2004

Great podcast on help desk software and customer support. It really gets into the details of how help desk software affects customer service. Honestly I felt like I wrote this script! The problems they talk about, lack of automation, email integration, costs, are all reasons we're building HelpSpot.

Some of the really important topics they touch on include:

                    <br /> Really good stuff guys, keep it up! There just isn't enough user generated content on help desk issues out there.
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