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contact break down for helpspot

March 20, 2007

Scott breaks down his 4 main contact methods for his lead management app. Here's the breakdown for HelpSpot customer support. This was ridiculously easy to pull together using HelpSpots reports.

Email: 68%
Web form: 29%
Phone: 2%
Other: 1%

Other is things like a forum post that was promoted to a full request, etc.

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