A practical guide on what to do and not do in your cover letter and resume. Applying for a job is thankless work. Literally, most of your applications will be ignored. Even great companies often won’t acknowledge job applications. In large part, this occurs because the modern internet has made it very easy to apply… Read More


Phew, it’s been a whirlwind of a week. Last Wednesday I announced that we’d be closing Snappy. It wasn’t an easy decision, but one I thought was right for all parties. You can read more about that here. Today, less than a week later I’m extremely happy to announce we’ve come to an agreement on… Read More


UPDATE: We’ve found a great new home for Snappy and we won’t be closing. You can read the update here: https://ianlandsman.com/snappy-is-saved/ tl;dr Effective today we’re won’t be allowing any new signups for Snappy. We’ll continue to run the service until May 15th, 2015 to give existing customers a chance to move to a new platform,… Read More


About 10 years ago while I was building out HelpSpot I started experiencing intermittent dizzy spells. Dizzy isn’t even the correct word, but it’s the best word I have for it. It’s somewhere between a ‘pang’ going through my eyes and feeling off balance. Not room spinning vertigo, but definitely uncomfortable. I was working 12-16… Read More


The Apple Watch is Apple’s purest (first?) money grab to date. If you step back and really think it through, there is no other viable conclusion. At least not for THIS version of the watch. Maybe in the future there will be a version that does amazing things, but this version is a money grab… Read More


A bit on the very best programmers, but first read Paul Graham, then read Eric Sink. OK. Now, my 2 cents. In short, I mostly agree with Eric Sink and I suppose by association of sorts Paul Graham (though less so on the immigration aspect), but I’d like to take Sink’s argument to it’s next… Read More