This is an archival post from my newsletter. Join the newsletter to get in the loop.

The Benefits of a Single Point of Contact

For early success, the service desk is where ITIL can really shine.
In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice.

Join my mailing list

Join my mailing list and get a copy of my ebook, Securing the Five Figure Sale, for free. Instantly.