As an entrepreneur it’s really nice to get these emails:
I just wanted to say how much I appreciate your product! While our
may be a small web hosting company, our customers support needs are
anything but small. HelpSpot has turned out to be an ideal solution for
providing technical support. Your product has enabled our small team to
streamline our support process, to more effectively communicate, and
ultimately to resolve issues in a more timely and professional manner.
Thank you! (And you can quote me on that!)