Wow this is exciting stuff. I’ve just been putting the finishing touches on the RSS implementation for requests in HelpSpot. Man does this make keeping track of new requests and changes to existing requests so easy. It’s really amazing, I think organizations that use help desk software are going to be blown away.
The people who really stand to benefit the most are level 2 support people who don’t spend all day in the help desk application but need to know when something has been assigned to them. Also small organizations which don’t get many requests will find using RSS to track new requests easy. And of course since it’s RSS you can integrate your feeds and hence your requests with all other types of applications, back end systems, etc.
This is one of those days where it’s great to be a software developer.