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Your company is probably struggling with email overload. Check out our help desk products HelpSpot (enterprise) & Snappy (sexy and easy)
Dennis Forbes with (as usual) a refreshing post. http://www.yafla.com/dforbes/Be_Bad_Or_The_Startup_Lottery_Ticket/. If you're thinking of starting a business I can't emphasize enough how important it is for you to read this post and take it to heart.